Pro-face · Serving Washington, DC nationwide by mail
Pro-face HMI Repair in Washington, DC
Board-level repair for Pro-face operator interfaces: GP2000/GP3000 (AGP) and related series. CCFL backlights, touch digitizers, and power boards are the classic failures — all covered flat at $449.
Typical ground transit from Washington, DC: ~3 business days each way
✓Fixed — or it's free
Unrepairable units are refunded; evaluations cost $0
✓24-month warranty
Every repair covered, parts and labor
✓3–5 business days bench time
Rush (1–2 day) and emergency service available
✓Program preserved
Your application and settings stay in the unit
Why Washington, DC plants mail this repair to us
Washington, DC runs a lot of utilities and water treatment work, plus facilities systems — all of it dependent on control hardware that fails long before the machines around it do. We take units from Washington and everywhere between: the unit ships to our Dallas–Fort Worth bench, gets repaired at board level, and comes back tested under a 24-month warranty.
With ~3 business days of ground transit each way and 3–5 business days on the bench, most Washington, DC customers are back in production well inside the lead time on a replacement unit — and overnight shipping plus rush service compresses that further when a line is down.
Symptoms we fix
- ✓Dark screen (backlight failure) — display faintly visible with a flashlight
- ✓Touch not responding or mis-registering
- ✓No power
- ✓Restart loops
- ✓Comm failures to the PLC
Flat price — parts & labor included
$449
Fixed-or-Free Guarantee: if we can't repair it, the repair price is refunded.
- ✓ 3–5 business days in lab
- ✓ 24-month warranty
- ✓ Program & settings preserved
Ship your unit to
USPS
Control Board Lab
PO Box 120241
Arlington, TX 76012
UPS / FedEx
Control Board Lab
1009 Oakwood Ln # 120241
Arlington, TX 76012
Write your RMA number on the outside of the box and include it on a note inside. Units over 50 lb (large VFDs, spindle drives, industrial PCs in enclosures) ship by freight — contact us before ordering and we will arrange dock-to-dock shipping.
Part numbers we repair for Washington, DC customers
Pro-face HMI Repair in Washington, DC — common questions
Is my program safe shipping it out of state?
Yes. Applications and parameters live in the unit's protected memory, which our physical repairs never touch — and units are logged, photographed, and tracked by RMA from arrival to return shipment.
How long does shipping take from Washington, DC?
Ground transit from Washington, DC to our Dallas–Fort Worth lab typically runs 3 business days each way. With 3–5 business days on the bench, most Washington, DC customers have their repaired unit back inside two weeks — and overnight shipping plus rush service compresses that to days when a machine is down.
Do you really serve Washington, DC, or do I need a local shop?
We repair units from Washington, DC plants every bit as easily as local ones — mail-in is the whole model. You get the same published pricing, the same 24-month warranty, and bench photos/documentation with the work. Most "local" industrial repair quotes end up shipping your unit somewhere anyway; ours just says so up front.
HMI / Touchscreens repair in other states
Washington, DC machine down? Ship it today.
~3 business days to our bench, 3–5 business days of bench time, then back to you under warranty.
The Fixed-or-Free Guarantee: if we can't repair it, you don't pay for the repair.
Call (817) 799-7332 · 📱 Text us a photo of your unit · Email repairs@controlboardlab.com