Pro-face
Pro-face HMI Repair (GP / AGP / GP4000 Series) — Mail-In
Board-level repair for Pro-face operator interfaces: GP2000/GP3000 (AGP) and related series. CCFL backlights, touch digitizers, and power boards are the classic failures — all covered flat at $449.
Coverage: GP2000 series · GP37W2 / GP377 · AGP3000 series · GP4000 series
✓Fixed — or it's free
Unrepairable units are refunded; evaluations cost $0
✓24-month warranty
Every repair covered, parts and labor
✓3–5 business days bench time
Rush (1–2 day) and emergency service available
✓Program preserved
Your application and settings stay in the unit
Symptoms this repair fixes
- ✓Dark screen (backlight failure) — display faintly visible with a flashlight
- ✓Touch not responding or mis-registering
- ✓No power
- ✓Restart loops
- ✓Comm failures to the PLC
Honest limits
- ✕Destroyed LCDs quoted first
What you get
- ▸Diagnostic + board-level repair
- ▸CCFL backlight repair or LED conversion where appropriate
- ▸Touch digitizer replacement included
- ▸Power-board repair and recap
- ▸Project preserved
- ▸24-month warranty
Your program is safe
Your project stays in the unit (or its CF card) and is preserved. Keep any CF card if you prefer — we can test with our own.
Typical part numbers
Part-number pages for this service
What to ship
- ▸The unit only
- ▸Symptom description with your RMA number
Full packing guidance: mail-in instructions.
Ship your unit to
USPS
Control Board Lab
PO Box 120241
Arlington, TX 76012
UPS / FedEx
Control Board Lab
1009 Oakwood Ln # 120241
Arlington, TX 76012
Write your RMA number on the outside of the box and include it on a note inside. Units over 50 lb (large VFDs, spindle drives, industrial PCs in enclosures) ship by freight — contact us before ordering and we will arrange dock-to-dock shipping.
Frequently asked questions
My screen is dark but I can faintly see graphics with a flashlight. Repairable?
Yes — that is the textbook CCFL backlight failure and the most common Pro-face fault we see. It is fully covered by the flat price, and where appropriate we convert to LED backlighting that outlasts the original tubes.
Fix it for $449
Buy the repair now, get your RMA instantly, and ship the unit today.
The Fixed-or-Free Guarantee: if we can't repair it, you don't pay for the repair.
Call (817) 799-7332 · 📱 Text us a photo of your unit · Email repairs@controlboardlab.com