Commercial accounts
For maintenance departments, plant engineers, and anyone who will send more than one box a year: a standing account that makes every repair faster and simpler.
Priority bench queue
Account units move ahead of retail work — standard turnaround gets faster, rush gets first slot.
PO acceptance
Order against a purchase order from day one; net terms after credit approval.
Dedicated contact
One person who knows your plant, your equipment list, and your history.
Repair history
Every unit logged by serial: what failed, what we replaced, when — your asset history on request.
Volume pricing
Standing volume pricing once your account has repair history with us.
Honest triage
We tell you when a unit isn't worth repairing — an account relationship only works on straight answers.
Every account repair still carries the 24-month warranty, free evaluations on the quote track, and the same published flat prices — accounts make the process faster, never murkier.
The repair that matters is the one you do before the failure
Most plants call us the day something stops. The accounts that get the most out of this arrangement do the opposite: they send in the spare that has been sitting in the store room for six years, unpowered and untested, so they find out now whether it actually works — rather than at 2am with a line down.
That matters more than it sounds. An electrolytic capacitor degrades while it sits without voltage, so a drive that has been on a shelf since it was bought can fail on first energisation. An untested shelf spare is a guess. A repaired, load-tested, warranted one is an actual spare — and knowing which of the two you have is the whole point.
Where accounts usually start
- 1.The failure that prompted the call. One unit, fixed, so you can judge the work before committing anything else to us.
- 2.The shelf spares. Send the critical ones in a batch to find out what you actually have. Some come back fine and tested; some were never going to work.
- 3.The known-obsolete list. The hardware with no replacement available is where repair stops being a cost decision and becomes the only option. Those units are worth maintaining deliberately.
- 4.Standing arrangement. Once there is history, repairs run against a PO with priority queue and volume pricing.
What an account does not change
Being worth saying plainly, because plenty of suppliers blur it: the flat prices published on this site are the same prices you pay on an account. Priority queue moves your unit up the bench order — it does not change the diagnosis, and it never turns a unit that should not be repaired into one that gets repaired anyway.
We would rather tell a good account that a drive is not worth fixing and lose the invoice than spend your budget on a repair we would not do on our own equipment. An account only works if the triage is straight.
Practical details
- Purchase orders
- Accepted from the first repair. Net terms after credit approval; before that, payment on completion.
- Multiple units
- Ship them together under one RMA. Each is evaluated, quoted and warranted individually — a batch price never hides a unit that should have been declined.
- Records
- Every unit logged by serial with what failed and what was replaced. Useful when the same fault appears three times on one machine and the real cause is upstream.
- Turnaround
- 3–5 business days in lab standard, with rush and emergency service when a line is genuinely down rather than merely inconvenient.
- Resellers and integrators
- Wholesale repair pricing to mark up is a separate arrangement — your customer, your invoice, we stay in the background.
Open an account
Tell us about the operation — a technician (not a sales sequence) replies the same business day.