🔴 Machine down? Rush service.
Unplanned downtime averages six figures per hour in US plants. When the machine is down, your unit jumps the queue: overnight it to us, we bench it the day it arrives.
Rush service — +$149
Front of the bench queue: 1–2 business days in lab. Available on every service, selected at checkout or noted on your quote request.
Emergency service — +$399
Same / next business day attempt. Call or email before purchasing emergency service so we can confirm bench availability. Overnight the unit and we start the moment it hits the bench.
Fastest path when the machine is down:
- Submit the form below (mark "machine down") — or email repairs@controlboardlab.com with MACHINE DOWN in the subject.
- We confirm serviceability + bench availability the same business day.
- Overnight the unit to the courier address with the RMA on the box.
- Bench work starts on arrival; you get a call/email the moment we know the verdict.