Pro-face · Serving Arkansas nationwide by mail
Pro-face HMI Repair in Arkansas
Board-level repair for Pro-face operator interfaces: GP2000/GP3000 (AGP) and related series. CCFL backlights, touch digitizers, and power boards are the classic failures — all covered flat at $449.
Typical ground transit from Arkansas: ~1–2 business days each way
✓Fixed — or it's free
Unrepairable units are refunded; evaluations cost $0
✓24-month warranty
Every repair covered, parts and labor
✓3–5 business days bench time
Rush (1–2 day) and emergency service available
✓Program preserved
Your application and settings stay in the unit
Why Arkansas plants mail this repair to us
Arkansas runs a lot of food processing and steel work, plus paper and timber — all of it dependent on control hardware that fails long before the machines around it do. We take units from Little Rock, Fort Smith, Fayetteville and everywhere between: the unit ships to our Dallas–Fort Worth bench, gets repaired at board level, and comes back tested under a 24-month warranty.
With ~1–2 business days of ground transit each way and 3–5 business days on the bench, most Arkansas customers are back in production well inside the lead time on a replacement unit — and overnight shipping plus rush service compresses that further when a line is down.
Symptoms we fix
- ✓Dark screen (backlight failure) — display faintly visible with a flashlight
- ✓Touch not responding or mis-registering
- ✓No power
- ✓Restart loops
- ✓Comm failures to the PLC
Flat price — parts & labor included
$449
Fixed-or-Free Guarantee: if we can't repair it, the repair price is refunded.
- ✓ 3–5 business days in lab
- ✓ 24-month warranty
- ✓ Program & settings preserved
Ship your unit to
USPS
Control Board Lab
PO Box 120241
Arlington, TX 76012
UPS / FedEx
Control Board Lab
1009 Oakwood Ln # 120241
Arlington, TX 76012
Write your RMA number on the outside of the box and include it on a note inside. Units over 50 lb (large VFDs, spindle drives, industrial PCs in enclosures) ship by freight — contact us before ordering and we will arrange dock-to-dock shipping.
Part numbers we repair for Arkansas customers
Pro-face HMI Repair in Arkansas — common questions
My machine in Arkansas is down right now — what's the fastest path?
Overnight the unit to our lab with rush or emergency service selected and it goes to the front of the bench the day it arrives. From Arkansas, overnight shipping plus a 1–2 day rush bench typically beats any replacement lead time by weeks.
Can Arkansas plants set up a commercial account?
Yes — maintenance teams and integrators in Arkansas can open a commercial account for PO acceptance, priority queue, and repair history by serial. It's the same published pricing, with less friction on every subsequent repair.
Is my program safe shipping it out of state?
Yes. Applications and parameters live in the unit's protected memory, which our physical repairs never touch — and units are logged, photographed, and tracked by RMA from arrival to return shipment.
HMI / Touchscreens repair in other states
Arkansas machine down? Ship it today.
~1–2 business days to our bench, 3–5 business days of bench time, then back to you under warranty.
The Fixed-or-Free Guarantee: if we can't repair it, you don't pay for the repair.
Call (817) 799-7332 · 📱 Text us a photo of your unit · Email repairs@controlboardlab.com