Track your repair
Every order gets proactive email updates at each stage. Need a status right now? Send your RMA below and we'll reply with exactly where your unit is.
The repair pipeline
- 1Order receivedRMA issued; we're waiting on your unit
- 2Unit receivedChecked in at the lab, photographed, logged
- 3Under evaluationBench diagnosis in progress
- 4Awaiting approvalQuote sent (evaluation track) — nothing happens without your OK
- 5Repair in progressBoard-level work underway
- 6Testing / QCFunctional testing and burn-in
- 7Return shippedOn its way back with tracking